Thursday, October 9, 2008

Senior Executive Master Class by Jochen Wirtz & Hermawan Kartajaya: Cost - Effective Service Excellence for Customer Loyalty

SENIOR EXECUTIVE MASTER CLASS
“COST-EFFECTIVE SERVICE EXCELLENCE FOR CUSTOMER LOYALTY”
The New Strategic Direction

Bapak/Ibu Yth.

MarkPlus kembali mendatangkan pakar services marketing ke Indonesia. Setelah mengundang Christopher Lovelock (alm.) ke Jakarta, MarkPlus kali ini mengundang Jochen Wirtz, co-author utama Lovelock untuk buku Services Marketing.

Pakar kelas dunia ini tidak hanya terkenal dengan riset-risetnya yang mendalam di bidang services tetapi juga terkenal dengan gaya mengajarnya yang menyenangkan. DR. Jochen Wirtz mendapatkan berbagai penghargaan internasional, di antaranya dari Emerald Literati Club dan menjadi The Faculty Outstanding Educator Award 2005/2006 dari National University of Singapore.

Senior Executive Master Class ini diselenggarakan pada:
Tanggal : 28 - 29 November 2008
Pukul : 09.00 - 17.00 WIB
Tempat : MIM Campus Jakarta, Segitiga Emas Business Park
Jl. Prof. Dr. Satrio Kav. 6

Dipandu langsung oleh pakar marketing Indonesia, Hermawan Kartajaya, Jochen Wirtz akan memaparkan rahasia sukses meningkatkan customer loyalty melalui service excellence yang cost effective selama satu hari. Hermawan Kartajaya akan menyambung rangkaian edukasi kelas dunia ini di hari kedua, lebih mendalam ke implementasi dari strategi yang dipaparkan Jochen Wirtz.

Kelas khusus Senior Executive Master Class selama 2 hari yang diberi judul “Cost-Effective Service Excellence for Customer Loyalty” ini terbatas hanya untuk 35 orang. Karena itu segera daftarkan diri Anda dan jangan lewatkan kesempatan untuk berinteraksi dengan 2 pakar marketing kelas dunia sekaligus.


Salam hormat,


MarkPlus Institute of Marketing

Informasi & registrasi, dapat menghubungi :
HENNY: 0813 1426 4009 / 021 5790 2338 ext. 703
NOVI: 0818 0977 7252 / 021 5790 2338 ext. 702

Management Best Training : SUPER SECRETARY

Management Best Training :

SUPER SECRETARY

Hotel / Executive Club Jakarta, 14 – 15 Oktober 2008

Including : Manual, CD modules, certificate, lunch, snacks.

INTRODUCTION

In this modern life, secretary become more than just a person who performs routine, administrative, or personal tasks for a superior. Or simply just an office employees perform duties such as typing, computer processing, and scheduling for an executive.

Centaintly, those are the basic principles & jobs of a secretary. But there are many other role & responsibility that a secretary should have to handle in more developed institution or company need. Their role & responsibility also follow their own personal development as the company develop their business.

This course is designed to get the very best out of the secretary as far as the company is concerned and build a framework for the secretary to develop.

KEY TOPICS COVERED

  • The Strategic Function of a Secretary Position
  • Business Communications & Telecommunications
  • Managing and Coordinating Workload
  • Filing Management
  • Technology in the Office
  • Organizing Meetings
  • Managing Your Self and Work to Develop Your Career

BENEFIT TO YOU

  • Creating opportunities for your personal development and accepting the challenges when they arise
  • Managing yourself, your subordinates and your boss more effectively
  • Developing the managerial aspects of your role
  • Improving your confidence, assertiveness and communication skills
  • Managing the stress and pressure in an increasingly challenging environment

TARGETED PARTICIPANTS

  • Executive Secretary
  • Corporate Administrators,
  • Personal Assistants,
  • Public

TRAINER

Dra. Jenny Soeseno, Psi

Adalah Master Trainer di bidang Personality Development, Communication & Human Resource, dengan pengalaman memberikan training dan konsultansi selama lebih dari 20 tahun. Dengan pengalaman karir terakhir sebagai Senior Manager HR pada sebuah bank terkemuka di Indonesia. Selain dikenal sebagai trainer yang handal selama bergabung di John Robert Powers, beliau juga memberikan training di berbagai lembaga dan perusahaan terutama untuk topik-topik: Personal Development, Interpersonal Communication, Time & Stress Management, Business Presentation, Motivation, Strategic Interview & Recruitment, dsb.

Workshop Investment : Rp 2.500.000,-

Early bird : Rp. 2.350.000,- (registered before October 4th , paid before October 7th, 2008)

Special price for group : Rp. 2.250.000,- (minimum 3 participants)

Including : Training Kit (CD modules, Hand-out), Certificate, Lunch and snacks.

Information :

For more information or register don't hesitate to call : Management-Best

u.p. : Dony/ Ipur/ Slamet

Phone : (021) 798 2474

Fax : (021) 7918 1248

e-mail : management.best@gmail.com

website : http://www.management-best.com

For more informations about workshops & trainings, please visit to :

http://www.trainingmaster.co.id

Indonesia's Training Guide

We are very sorry if this information makes you inconvenient.

If you choose not to receive any trainings information in the future, just unsubscribe by sending an email to management.best@gmail.com

thank you ...

PERUSAHAAN YANG TELAH MENGIKUTI PROGRAM TRAINING MANAGEMENT BEST :

ACCESS PROJECT – Bali,

Australian Red Cross - Banda Aceh Office,

British Red Cross

CWS Indonesia,

Indonesia HIV AIDS Prevention & Care Project

Jakarta Setiabudi International

Lloyd's Register,

PT. Astra International Tbk,

PT. Astra Otopart, Tbk

PT. Bahana Pembinaan Usaha Indonesia

PT. Bank Central Asia,

PT. Bank Lippo Tbk,

PT. Bank Mega Tbk,

PT. Bank Permata Tbk,

PT. Bayer Indonesia,

PT. BII,

PT. Erraenersi Konstruksindo,

PT. Hindoli,

PT. Indofood Sukses Makmur Tbk - FID Purwakarta,

PT. Indosat Tbk,

PT. Inti Marina Netting,

PT. Jati Piranti Solusindo (JATIS),

PT. Kaji Inova Media

PT. Knauf Gypsum Indonesia,

PT. Leighton Contractors Indonesia,

PT. Media Nusantara Informasi,

PT. Mitsubishi Chemical Indonesia,

PT. Nestle Indonesia

PT. Nexans Indonesia

PT. Panasonic Lighting Indonesia,

PT. Petrosea Tbk,

PT. Riyadi Reksase Nusantara

PT. Sigma Sarana Putra Mandiri

PT. South Pacific Viscose

PT. Taruna Cipta Kencana,

PT. United Tractors

Save the Children

TIFA Foundation

Voluntary Service Overseas

Word Vision Indonesia