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Kind Attn: Mr. Chairman - A Research Study on Six Sigma Implementation in Service Organizations

We are writing to invite your company to participate in a study on the application of Six Sigma in service organizations. The purpose of this project is to understand the extent of Six Sigma usage in service industries. We hope the findings would lead to further applications and new uses for Six Sigma.

We would be grateful if you or your employee in charge of Six Sigma deployment (e.g., Master Black Belt or Black Belt) can complete the enclosed questionnaire. All responses will be treated in strict confidence. No company or individual data will be revealed.

If you have not implemented Six Sigma then please answer only one section in the questionnaire as directed.

Please do not hesitate to contact us if you need further information. We keenly look forward to hearing from you. On behalf of the research team, we appreciate your valuable time and thank you very much in advance for your participation in our research project.

This should only take 20 minutes to complete.

Please complete this survey before 15/08/08.

Click here to begin:

https://esurvey.nus.edu.sg/onlinesurvey/six_sigma_survey.htm

If the link is not highlighted, copy and paste it into the address bar of your browser's window.

By participating you will receive a complete copy of the results of this survey. Your contact is obtained by using the OSIRIS Database.

Thanks for your participation!

Sincerely,

Assoc Prof Tan Kay Chuan Ayon Chakrabarty

Tel: (65) 6516 3128 Tel: (65) 6516 6514

Fax: (65) 6777 1434 Fax: (65) 6777 1434

E-mail: isetankc@nus.edu.sg E-mail: g0403855@nus.edu.sg